Jan 08, 2019

Richard Samuel

  • Operation Analyst/ Software Engineer
  • Trinidad and Tobago
Full time HTML Java JavaScript VisualBasic

Personal Summary

IT specialist with 7+ years of professional experience in Information Technology. Expert and highly familiar with a wide variety of networking, operating system, hardware, software, database, programming languages and computer repairs. Possess a Bachelors of Science Information Technology & currently pursuing a Master of Science Project Management.

Objective: To Seek a challenging career in an organization having the environment that encourages continuous learning and provides exposure of new technologies, so as to achieve professional and personal growth in the field of Information Technology.

Work Experience

Quality Assurance & Technical Support
Mar 2016 - May 2018 Telecommunications Services of Trinidad & Tobago Limited (TSTT)

• Review billing exceptions generated & identify the root causes.
• Perform the necessary steps to resolve the billing exception & suggest possible
solutions.
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Reviewing and analyzing system specifications
• Executing test scripts and reviewing results
• Reporting and documenting technical issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software
development lifecycle

Information Technology Intern
Jun 2015 - Aug 2015 Trinidad and Tobago Housing Development Corporation

• Email System Maintenance.
• Active Directory Maintenance.
• Assist in ongoing projects “Audio Visual Installation”.
• Assist in network cabling works.
• Configure and setup machines with relevant software.
• Understudying server installation and configuration.
• Provide standard Helpdesk support.
• Assist with the expansion of the WAN and Network Services to three HDC site Offices (Duncan, Chafford and Cocorite).

Information Technology Intern
Jul 2014 - Aug 2014 Ministry of Telecommunications, Science, Technology and Industry

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Provide backup technical support for network including router, firewall, and wireless access point.
• Maintains open communication and positive working relationship with staff.
• Perform other duties/projects as assigned.

Education

Information Technology
Sep 2012 - Feb 2016 University of the West Indies, St Augustine Campus
Project Management
Sep 2017 - Aug 2019 University of the West Indies, St Augustine Campus